1. Where can I find the Access Code for registration?

The access code is located on the back of the CD cover and inside the menu.

2. What can I do if I lost my Access Code?

Please provide your user name and email address used during the registration process in order for us to retrieve your access Code.

3. What can I do if my Access Code is invalid?

Please provide the access code. Should we be able to resolve the problem, the customer can continue to use his or her access code. If the problem cannot be resolved, then we will issue a new access code.

4. Does the SmartGlobe software support Mac OS?

The SmartGlobe software is not compatible with Mac OS at the moment.

5. Which system does SmartGlobe software support?

The SmartGlobe software runs only on Windows 2000/XP/Vista/7. If any connection problem is encountered, please get the driver from here. Just unzip, then right click"9kdUSB.INF" and select"Install".

6. What can I do if I lost the SmartGlobe software CD?

We can provide the customer by emailing them the web address to download, but need to verify which version of the SmartGlobe? the customer bought.

7. What can I do if I lost the pen or the pen is damaged?

Arrange a standalone pen for the customer to purchase as a replacement.

8. What can I do if the LED on the pen is flashing repeatedly?

In some cases, files may be corrupted during the download process preventing the pen from functioning properly.

We suggest that the customer checks the battery first. Make sure the batteries are properly installed and press the reset button once. If the LED is still flashing, then connect the pc to the Internet and manually download the data onto the pen again.

9. What happens there is no audio?

In some cases, files may be corrupted during the download process preventing the pen from functioning properly.

We suggest that the customer checks the battery first. Make sure the batteries are properly installed and press the reset button once. If there is still no audio, which means then the data and program inside the pen may have been corrupted. In this case, it is recommended to completely download the data again.

10. What should I do if the SmartGlobe software reports a connection failure and I get the following error message "Failed to connect to server. Please pull out your pen and check the Internet connection."?

Normally, a connection failure is the result of an improper cable connection or a firewall installed on the pc. Firstly, check the cable and make sure that is fully plugged into the USB port. Secondly, if the customer is using a firewall, then it is recommended to deactivate it. In certain cases, the customer may need to reboot the pc and make sure the firewall is remains deactivated.

11. How long does it take for a full download to complete?

The full download should be completed in about 10 min, depending on the Internet connection. For a dialup connection the download will take longer.

12. Any other enquires?

Please contact Oregon Scientific. You can see the email address on the package.